During business hours we usually respond within a few hours, often faster. Outside of business hours, your message goes in the queue and we will reply when we are back at our desks. We work Monday through Friday, 10am to 4pm Central.

Monday through Friday, 10am to 4pm Central. We are closed on major US holidays. You can message us anytime through any of our channels and we will pick it up when we are back in the office.

Our support number is text-first. The line accepts calls but texting gets you a faster response. If you really need to talk on the phone, send a text first to set up a call and we can do that.

Yes. There is no chatbot, no outsourced call center. Messages are read and answered by the same small team that runs the rest of the shop. We use the products we sell so we actually know what we are talking about.

Anything. Product recommendations, sizing and fit, material questions for sensitivities or allergies, compatibility between items, first-time buyer guidance, order status, returns, or anything else. If we cannot answer something, we will say so and point you in the right direction.

Yes. Anything you share with us stays between us. Your messages, your order history, your questions, all of it. We do not share customer details outside of what is needed to fulfill your order.

Absolutely. This is one of our favorite things to help with. Tell us what you are looking for, what you have tried before, what you liked or did not, and we will give you honest recommendations from people who use what we sell.

Ask it anyway. We have heard every question you can think of and a few you probably cannot. There is no awkward question on this side of the inbox. If something is easier to text than email, that works too.