Unfortunately no. We process orders so quickly that by the time most change requests come in, the order is already being packed. Once placed, an order goes into our fulfillment queue and cannot be modified. If something goes wrong, contact us right away and we will help sort it out after delivery.

We do not allow out-of-stock items to be ordered, so this rarely happens. On the rare occasion our inventory count is off and an item is unavailable, we cancel that item and refund it. The rest of your order ships as normal.

Yes. You can sign up for an email notification on any sold-out product page. We will email you the moment it is back, before the next person scrolling sees it is available.

You must be at least 18 years old to order. Our terms of use require you to confirm you are of legal age, and we expect customers to be honest about that.

Most orders ship within 24 hours. Place your order before noon CST on a business day and it leaves the warehouse the same day. Read more on our Fast Shipping page.

Yes, on orders of $69 or more. Under that, shipping is calculated at checkout based on weight and destination.

USPS, UPS, and FedEx. Free shipping uses whichever is most efficient for your address. Paid upgrades let you pick specific 2-day or 3-day services from UPS or FedEx.

Not at this time. We ship within the United States only.

We email your tracking number as soon as we print the shipping label. Carrier systems can take a few hours to start showing scans, so do not worry if the link is quiet at first. Once your package is in motion, the tracking catches up.

Yes. Every order ships in plain unbranded packaging with no logos, no graphics, and no product details on the outside. Read more on our Discreet Shipping page.

Your charge will appear as LunaVixen. The brand name does not describe what we sell, so the line item reads as any other small business charge.

Only what is necessary to complete your order. Your shipping address goes to the carrier so they can deliver. Payment details are handled by Stripe, PayPal, or Afterpay depending on your choice. We do not sell or share your data for marketing purposes.

Major credit cards through Stripe including Visa, Mastercard, American Express, and Discover. PayPal is available as a separate option, and Afterpay is offered for buy now pay later split payments. Read more on our Secure Checkout page.

Yes. We are PCI compliant, every page uses HTTPS encryption, and we never store your card information. All transactions are processed by Stripe and PayPal with their own fraud protection and encryption layers.

Yes. Guest checkout is available. Creating an account makes future orders faster but is never required.

Afterpay lets you split your order into four interest-free payments. You pay the first at checkout and the remaining three are charged automatically every two weeks. Select Afterpay as your payment method at checkout to complete the process through them.

Faster checkout on future orders, easy access to your order history, and the ability to track shipments without digging through email. None of it is required to shop with us, but it helps if you plan to return.

Click the "Forgot Password" link on the login page and enter your email. We will send you a reset link. If you do not see the email within a few minutes, check your spam folder.

Yes, and we keep it useful rather than spammy. Sign up and you get 10% off your order plus updates on new arrivals and restocks. No daily emails, no aggressive sales tactics.

We do not, and that is on purpose. Instead of points to track or tiers to hit, we keep our prices low from the start. No gimmicks, no chasing rewards, just the best price we can offer up front.

Not at this time. If gift cards are something you would like to see, drop us a line and let us know.

Email helpdesk@lunavixen.com, text 702-900-0876, DM us on Facebook as Lust in the Night, or use the form on our Contact page. More about how we handle support on our Judgment Free Support page.

During business hours we usually respond within a few hours. Outside business hours, your message waits in the queue until we are back at our desks. We are open Monday through Friday, 10am to 4pm Central.

Our support line is text-first. You can call, but texting gets you a faster response. If you really need to speak by phone, send a text first to set up a time.

Yes. There is no chatbot, no outsourced call center. Messages are read and answered by the same small team that runs the rest of the shop. We use the products we sell so we actually know what we are talking about.